IBM FileNet

IBM FileNet is an enterprise content management (ECM) solution
that offers lifecycle management of content and documents.

TechStar Group provides enterprise content management (ECM) solutions that include a full life cycle of services for the complete IBM FileNet suite of products. Our FileNet certified experts have worked with clients to implement enterprise solutions on both legacy and the latest versions of the platform.

IBM FileNet is an enterprise content management (ECM) solution that offers lifecycle management of content and documents. It allows for easy, secure, and real-time access to information you need to support your business processes.

Infrastructure Review

  • Review existing system infrastructure from enterprise point of view, software's stack used such as OS, WebServer, Cross Platform integrations etc.
  • Evaluate the various system configuration settings to ensure that all standard base requirements have been met.
  • Validate ECM/BPM solution architecture as compared to industry best practices, taxonomy design, integration with third party applications, and impacts on current solution.
  • Develop an Audit Assessment Report to serve as a baseline for IT operations staff. This review also provides valuable information for disaster recovery and business continuity planning.

ECM/BPM Solution Development Methodology.

Infrastructure Review

ECM migrations are more than simply installing software and moving content; it’s a challenging task that requires detailed planning. If your organization is contemplating a move to a different ECM environment, TechStar can be with you every step of the way, starting with creating a Migration Plan.

TechStar Group’s ECM Migration Program provides:

  • Complete migration roadmap
  • Planning and validation
  • Migration design and analysis
  • IBM FileNet product installation and configuration
  • Taxonomy configuration
  • Migration of data from source to destination repository
  • Migration of live data from source to destination system
  • Acceptance testing and production support

Support Services

We firmly believe that support extends beyond just troubleshooting and system upgrades. While “integrity” of the systems is of utmost importance, our support program is designed to maximize our customer’s investment in their FileNet solutions. We don’t believe in one model for all support offerings, nor do we think that support programs should only address parts of the system. Our support program is designed to address all areas of your FileNet solution, including the software, applications, training, and enhancements.

Support Areas

  • Both custom and FileNet software support
  • IBM FileNet P8 environment support (both remote and onsite support)
  • Custom application product training support
  • IBM FileNet environment upgrade support

Benefits

  • 24-hour email and web support for non-critical problems
  • Telephone support for urgent issues
  • FileNet patches and upgrade notifications
  • Onsite upgrades
  • Personalized portals for customer support
  • Dedicated team of FileNet Certified Professionals
  • Flexible service terms personalized to your needs

Why TechStar Group?

  • Our strength comes from integrity, transparency, quality, and commitment to a job well done for our customers.
  • Our dedicated team has architected, designed, and deployed some of the largest and most complex enterprise-wide solutions around the globe.